Frequently Asked Questions
How does the downloading of videos work?
When the payment of your videos to download is confirmed (immediate in the case of payment by credit card and Paypal account), an email containing your download links is automatically sent to you.
Be sure to provide a valid email when your account is created, while checking that email from Infokaraté is directed to the "unwanted" folder in your mailbox.
Anyway, Directly consult your customer area (pink frame in the right column).
Your download links are also present in the "My Tickets" section in the "My Account" menu.
In the event of a download failure, the links are clickable twice during a period of 30 days.
Recommendations for download: Do not run multiple download at the same time, it will not go faster and overloadRa the server that hosts the videos (even if it is high availability).
To download your videos ,Prefer the morning before 2 pm or in the evening, after 10 pm. These two periods are known to be faster because of a smaller affluence on the Internet network Europe.
In general, check that all the conditions for a good download are met by your side: No storm in progress or on the horizon, no power outage or your internet connection, enough flow to download Files ranging from 200 MB to 500 MB.
The "Infokaraté" shop is configured for 255 countries.
In addition, we use the worldwide known PAYPAL payment system worldwide. It is therefore possible to order any downloadable videos or DVDs available on "Infokaraté" from any country.
Because creating a customer account, you can get an invoice (to print) so for example to get you refunded by your club. The name of club can be entered when creating your customer account.
On the other hand, it is useful to be connected to your customer account to access your download links for example.
Video content is protected by international intellectual property laws. As a customer, you and you alone are allowed to play the videos you order (Downloadable version and DVD). It is therefore necessary to identify you.
On the other hand, "Infokaraté" is committed to protecting your personal data (mail, addresses, telephone number or any other information you provided when creating your customer account) and never to disclose or assign them.
Note: At the time of online payment by credit card, transactions take place directly on the secure servers of our partner bank PAYPAL. At no time are we aware of your bank details. It is therefore impossible for us to know them ( read the confidentiality clauses ofThe bank PAYPAL).
To access your videos immediately, use the online payment system of our partner PAYPAL. "Infokaraté" is certified by PAYPAL, that means that the Infokaraté shop is certified e-commerce trusted by PAYPAL.
Transactions do not take place on the Infokaraté shop. At the time of payment by credit card (Visa, mastescard, American Express and others ...) you are redirected to the secure servers of the online bank PAYPAL. These servers provide transaction security (military-level encryption). Once the payment has been made, you are redirected to the "Infokaraté" shop from where you can immediately start downloading the video (s) you ordered.
It is also possible to use the method of payment by national and international bank transfer. To do this, select this method of payment when ordering. All information regarding our bank details will be available on the page following the confirmation of this payment mode.
Access to download your videosUpon receipt and confirmation of the transfer (estimated time between 24 hours and 72 hours depending on your country). An e-mail will be automatically sent to you to inform you that the transaction is completed.
It is also possible to select the method of payment by check BUT only from France mainland and the DOM. Access to downloading your videos will be activated upon receipt of payment. An email will be automatically sent to you to notify you.
"Infokarate.com" is a site of the infokarate network (www.infokarate.com and infokarate.fr). The shop where all the materials used in our videos can be ordered is available here:= "Http://www.infokarate.fr" target = "_ blank">Infokarate.fr
In this case, you will need to create a new customer account on "Infokarate.fr".
We always react as quickly as possible to your questions and in your language by mail: firstname.lastname@example.org
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For France and the French overseas departments: 0629071969