• en
  • es
  • fr
  • it

FAQ

How does the video download?

When the payment of your videos to download is confirmed (immediate in the case of payment by credit card and Paypal account), an email containing your download links is automatically sent.

Be sure to provide a valid email at the time of the creation of your customer account, while checking that the mail from Infokaraté are not directed to the folder "junk" of your e-mail.

Anyway, please check your client area (frame in the right-hand column).

Your download links are also present in the "My downloads" in the menu "My account".

* In the event of default of the download, the links are clickable 3 times during a period of 30 days.

.

Recommendations for the download

Never start multiple downloads at the same time, it will not go more quickly and will override the server that hosts the videos (Even if it is high availability).

To upload your videos, prefer in the morning before 14: or in the evening, after 22 hours. These 2 periods are known to be faster due to less traffic on the internet network in Europe.

In general, verify that all the conditions for a good download are met on your side : Not a storm in progress or on the horizon, no power cut or your internet connection fast enough to download files from 200 Mb to 500 Mb.

.

Recommendations for streaming

The streaming is a technology + in + widespread that allows you to play videos or Podcasts (Files only audio) without downloading them (like Youtube, Vimeo, Neflix, and other). The video or Podcast thus remains stored on the site and can be read anywhere with any media (PC, tablet, or smartphone simply by logging into his customer account.

It is important to verify that you have the speed sufficient for streaming. This is the reason for which, we put at your disposal a FREE item that will allow you to test the device on your devices. To do this click on the image below.

.

Is it that I can order the video version downloadable offered on "Infokaraté" from any country?

Yes

The shop "Infokaraté" is configured for 255 countries.

In addition, we use the PAYPAL payment system world-renowned and globally developed. Therefore, it is possible to order any videos downloadable or DVD are offered on "Infokaraté" from any country.

.

Why do I have to create a customer account?

Because the creation of a customer account, you can receive an invoice (to print) in order for example to be reimbursed by your club. The name of this club may be populated during the creation of your customer account.

On the other hand, it is useful to be logged in to your customer account to access your download links for example.

The video content being protected by the international laws of intellectual property. As a customer, you and you alone, are allowed to play videos that you order (download, streaming and DVD). It is therefore necessary to identify yourself.

Note : At the time of online payment by credit card, transactions take place directly on the secure servers of our banking partner PAYPAL. At no time did we have knowledge of your banking data. It is therefore not possible to know (Read the privacy policy of the bank PAYPAL).

.

In against part, "Infokaraté" undertakes to protect your personal data (mail, addresses, phone number or any other information that you have provided when creating your account) and never disclose it nor transfer them.

In addition, you have an explicit way, a function of deleting your account from your customer area.

.

What are the payment methods that you use?

For immediate access to download your videos, use the online payment system by credit card from our partner PAYPAL. "Infokaraté" is certified by PAYPAL, this means that the shop Infokaraté is certified e-commerce trusted by PAYPAL.

The transactions do not have places on the shop Infokaraté. At the time of payment by credit card (Visa, mastescard, American express, and others...) you are redirected to the secure servers of the online bank PAYPAL. These servers ensure the security of transactions (military level Encryption). Once the payment is complete you are again redirected to the shop "Infokaraté" where you can immediately start to download the video or videos that you have ordered.

It is also possible to use the mode of payment by bank transfer on national and international level. To do this, select this payment method when placing your order. All the information about our bank details will be available on the page following the confirmation of this payment mode.

To access the download or streaming of videos will be made upon receipt and confirmation of the bank transfer (the time estimated between 24 hours and 72 hours, depending on your country). An email will be automatically sent to notify you that the transaction is carried out.

It is also possible to select the mode of payment by cheque, BUT only from metropolitan France and the overseas departments. The access to downloading or streaming your videos will be activated upon receipt of payment. An email will be automatically sent to notify you.

 

.

Where to buy the material used in the videos?

"Infokarate.com" is a network site infokaraté (www.infokarate.com and infokarate.fr). The shop which can be ordered all the equipment used in our videos is available here : Infokarate.fr

In this case, you will need to create a new customer account on "Infokarate.fr".

.

How to contact us?

We respond always quickly as possible to your questions and in your language by e-mail : contact@infokarate.com

For France and the French overseas departments : 0629071969

.