TERMS OF SALES
A / GENERAL CONDITIONS OF SALE APPLICABLE TO THE SALE OF HARDWARE
The online shop of the site Infokarate.com, has been set up by Foltzer Alain, 11 Allée des frénes, 87220 BOISSEUIL - France, which is the operator of this site. Any order in respect of a product appearing in the online shop of the infokarate.com website requires prior consultation of these terms and conditions. Consequently, the consumer acknowledges that he is fully informed that his agreement regarding the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order on-line the products presented in the context of the shop Of the website.
TheHas the right to save or edit the present general conditions, it being specified that both the safeguarding and the edition of this document are the sole responsibility of the latter. The consumer, prior to his order, declares that the acquisition of these products is not related to a resale activity of these same products. As a consumer, the customer therefore has specific rights which would be called into question in the event that the productsIn the context of the infokarate.com website, would in fact relate to a resale activity of the products.
The online shop set up by Alain Foltzer, within the framework of the infokarate.com website, mentions the following information:
- legal notice allowing an accurate identification of infokarate.com
- presentation of the essential characteristics of the proposed properties
- indication, in Euros, of the price of the goods and, where applicable, delivery charges
- indication of the methods of payment, delivery, or execution
- the existence of a right of withdrawal
- the period of validity of the tender or price
- the conditions for termination of the contract where the contract is for an indefinite period or for a period of more than one year
-All of this information is presented in French. The consumer declares to have the full legal capacity enabling him to commit under these general conditions
Article 1: Completeness
These terms and conditions express the full obligations of the parties. In this sense, the consumer is deemed to accept unreservedly all the provisions provided for in these general conditions. No general or specific conditions contained in the documents sent or delivered by the consumer may be incorporated herein, provided that these documents are incompatible withThese general conditions.
Article 2: Purpose
The purpose of these terms and conditions is to define the rights and obligations of the parties in the online sale of goods and services offered by infokarate.com to the consumer.
Article 3: Contractual documents
This contract is made up of the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In the event of any inconsistency between the provisions contained in documents of different rank, the provisions of the above document shall prevail.
Article 4: Entry into force - duration
These general terms and conditions come into force on the date of signature of the order form. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the extinction of the guarantees due by infokarate.com.
Article 5: Electronic signature
The "double click" of the consumer under the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
Article 6: Confirmation of order
The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, at the address indicated by theConsumer within the order form.
Article 7: Proof of the transaction
Computerized records kept in infokarate.com's computer systems under reasonable security conditions shall be considered as evidence of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Article 8: Product information
8-a: infokarate.com presents on its website the products to be sold with the necessary characteristics which make it possible to comply with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before taking The essential characteristics of the products he wishes to buy.
8-b: The offers presented by infokarate.com are only valid within the limit of available stocks.
Article 9: Price
Prices are quoted inclusive of VAT (all taxes included) in euros and are valid only on the date of sending of the order form by the consumer. They do not take account of the delivery costs, invoiced in addition, and indicated before the validation of the order. . Due to infokarate.com, no VAT is applicable to products, shipping or shipping charges (article 293 B dU CGI). Payment of the full price must be made at the time of the order. At no time may the sums paid be considered as deposits or installments.
Article 10: Method of payment
To adjust its order, the consumer has, at his option, all the payment methods referred to in the order form. The consumer guarantees infokarate.com that he / she has the necessary authorizations to use the method of payment chosen by him / her, when validating the purchase order. Infokarate.com reserves the right to suspend any order management and delivery in case of refusal of authorization of payment by credit card from the officially accredited bodies or in case of non-payment. In particular, infokarate.com reserves the right to refuse to make a delivery or to honor an order from a consumer who has not paid in full or in part for a previous order or with which a payment dispute is pending, administration.
Article 11: Availability of products
The order will be executed at the latest within 3 days from the day following the day on which the consumer placed his order. In the event of unavailability of the ordered product, in particular by our suppliers, the consumer will be informed as soon as possible and will be able to cancel his order. The consumer will then have the choice ofE request either the refund of the sums paid within 30 days of their payment or the exchange of the product.
Article 12: Methods of delivery
The products are delivered to the address indicated by the consumer on the order form. The consumer is obliged to check the condition of the packaging of the goods on delivery and to report the damages due to the carrier on the delivery note, as well as to infokarate.com (06 29 07 19 69) Period of one week. The consumer may, at his request, obtain an invoice sent to the billing address and not to the delivery address by validating the option provided on the purchase order. As far as shipping is concerned, we mainly work with Colissimo for low volume products. As soon as we proceed with a shipment, you receive an email informing you.
THE POST OFFICE
To minimize transport costs, all products of low or medium size are shipped by a Colissimo post office. In addition to being economical, this service delivers in 48H / 72H throughout France and offers you the possibility of recovering products ordered from your post office near the delivery address in the absence of the place of delivery Initial presentation of the factor. Specifically, if you are absent on the day of delivery, your postman will leave you a notice of passage in yourE mailbox, which will allow you to withdraw your parcel at your post office during business hours, within 15 days. Colissimo is a very reliable service. However, as in any shipment, there may be a delay in delivery or the product may be lost. In case of delay in delivery compared to the estimated time we have indicated in the product pages, we ask you to notify us of this delay by calling us by telephone or by sending us an e-mail. We will then contact the Post Office to start an investigation. A Post inquiry may take up to 21 days from the start date of the investigation. If during this period the product is found, it will be re-routed immediately to your home (the majority of cases). If, however, the product is not found at the end of the 21-day investigation period, Swiss Post considers the package to be lost. Only then can we send you a replacement product at our expense. If the ordered product (s) were no longer available at that time, we would reimburse you the amount of the product (s) affected by the carrier's loss. If the product (s) were still available, but had changed the selling price on the site, we would apply the new selling prices, either by refunding you by check of the difference or by requesting a further check concerning this price difference. We decline all responsibility forThe longer delivery times due to the carrier, in particular in the event of product loss or strike.
Article 13: Problems of delivery by the carrier
Any anomaly concerning delivery (damage, missing product in relation to the delivery note, damaged package, broken products ...) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the customer. The consumer must also confirm this anomaly by sending to the carrier within two (2) working days of the date of delivery a registered letter with acknowledgment of receipt setting out the said claims. The consumer must send a copy of this letter by simple mail to:
11 Allée des frnes
Article 14: Errors of delivery
14-a: The consumer must inform infokarate.com on the same day of the delivery or at the latest on the first working day following the delivery, any complaint of error of delivery and / or non-conformity of products in kind or In quality compared to the indications on the order form. Any claims made after this deadline will be rejected.
14-b: Formulation of this complaint with infokarate.com can be made: - priority by telephone on 06 29 07 19 69 from Monday to Friday between9h and 19h., - by email: contact@Infokarate.com, where through the "contact us" menu, specifying the reference of the order.
14-c: Any complaint not made in the rules defined above and in the time allowed can not be taken into account and will release infokarate.com from any responsibility towards the consumer.
14-D: Upon receipt of the complaint, infokarate.com will assign an exchange number of the product (s) concerned and communicate it by e-mail, or by telephone to the consumer. The exchange of a product can only take place after the attribution to the consumer of an exchange number according to the approach presented above.
14-e: In caseError of delivery or exchange, any product to be exchanged or refunded must be returned to infokarate.com in its entirety and in its original packaging, in Colissimo Recommé, to the following address:
11 Allée des frnes
To be accepted, any return must be notified in advance to infokarate.com Customer Service.
The shipping costs are the responsibility of infokarate.com, except in the event that it proves that the returned product does not correspond to the declaration of origin made by the consumer in the return voucher.
Article 15: Product Warranty
In accordance with Article 4 of Decree No. 78-464 of 24 March 1978, the provisions of theseNt deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of the hidden defects of the thing sold. The consumer is expressly informed that infokarate.com is not responsible for the consequences related to the implementation of the videos offered on the DVD and downloadable media sold by infokarate.com. Implementation or setting-up of pupils, children, adolescents or adults in a private or public, collective or individual course, exercises, games and teaching situations proposed in the instructional videos sold by infokarate. Com is the responsibility of the teacher, teacher or animator in charge of the pedagogical act. Under no circumstances will infokarate.com or Alain Foltzer, the creator of the educational content offered for sale in the form of a DVD or download, be held responsible for any accident or injury due to the situation or the application Exercises, games and teaching situations offered in instructional videos sold by infokarate.com.
Article 16:Right of withdrawal
11 Allée des frnes
Products such as CDs, DVDs, must not have been unsealed, so that the consumer can benefit from the right of withdrawal.
The downloadable videos or products offered for downloading can under no circumstances be the subject of a retraction or a refund.
Only the products returned in their entirety, in their original packaging and in perfect condition of resale will be taken back. Any product that has been damaged will not be refunded or exchanged.
ThisRight of withdrawal is exercised without penalty, except for the costs of return. In the event of the exercise of the right of withdrawal, the consumer has the choice to ask either the refund of the sums paid or the exchange of the product. In the case of an exchange, the redirection will be at the expense of the consumer.
In case ofIn the exercise of the right of withdrawal, infokarate.com will make every effort to reimburse the consumer in uN period of 15 days. However, given the technical nature of the products sold, this period may be extended to 30 days, in particular when the product needs a technical verification (see products to be tested beforehand).
TheConsumer will be refunded by crediting his / her bank account (secure transaction) in case of payment by credit card, or by check in other cases.
Article 17: Rights of Use
The right to use the videos of infokarate.com, as well as those distributed by it, is granted to the consumer on a non-exclusive, personal and non-transferable basis, in accordance with the Intellectual Property Code. However, pursuant to Article L122-6-1 of this Code, the consumer has a right of reproduction exclusively for the making of a back-up copy, where this is necessary to preserve the use of the video. In any event, the author of the video, Alain Foltzer, retains a right of ownership over his work, which the consumer undertakes to respect.
Article 18: Force majeure
Neither party shall have failed to fulfill its contractual obligations to the extent that their performance is delayed, hindered or prevented by unforeseeable circumstances or force majeure. Will be regarded as fortuitous event or force majeure all facts or irresistible circumstances, external to the parties, unpredictable, inevitable, indepenNotwithstanding the reasonable efforts of the parties, which can not be prevented by the parties. The party affected by such circumstances shall notify the other party within ten working days of the date on which it becomes aware of it. In the event of force majeure, the two parties shall, within a period of one month, approach each other to examine the impact of the event and to agree on the conditions under which the performance of the contract will be continued. If the case of force majeure has a duration of more than three months, these general conditions may be terminated by the injured party. Expressly, force majeure or unforeseeable circumstances, in addition to those usually adopted by the jurisprudence of the French courts and tribunals, are regarded as blocking means of transport or supplies, earthquakes, fires, storms, floods, lightning; The termination of the telecommunication networks or difficulties specific to the telecommunication networks external to the customers.
Article 19: NoPartial validation
If any provision of these Terms and Conditions is held to be invalid or declared to be invalid or unenforceable by law, regulation or as a result of a final decision of a court of competent jurisdiction, And their scope.
Article 20: No waiver
The fact that one of the parties does not rely on a breach by the other party of any of the obligations referred to in these general conditions can not be interpreted in the future as a waiver of the obligation in question.
Article 21: Title
In case of difficulty in interpreting any of the titles at the top of the clauses, and any of the clauses, the titles will be declared non-existent.
Article 22: Applicable Law
These general conditions are subject to French law. This is so for the rules of funds as for the rules of form. Any dispute relating to its application, interpretation or execution shall be subject to the jurisdiction of the Courts of Rennes (France).
Article 23: Data Protection and Freedoms
The information that is requested from the consumer is necessary for the processing of his order and may be communicated to the contractual partners of Infokarate.com intervening in the execution of this order. The consumer may write to Infokarate.com to oppose such communication or to exercise his / her rights of access, rectification of information concerning him / her and contained in infokarate.com's files, under the conditions Provided for by the law of 6 January 1978.
Done at Boisseuil, France, on 18 July 2017