CGV

 

TERMS OF SALES

 

A / GENERAL TERMS AND CONDITIONS APPLICABLE TO THE SALE OF MATERIALS

The online store site Infokarate.com, was set up by Alain Foltzer, 11 Allée des Frênes, 87220 BOISSEUIL - France, which is the operator of this site. Any order under a product appearing in the online store infokarate.com website requires prior consultation of these general conditions. Consequently, the consumer is fully informed that his agreement concerning the content of these conditions does not require the handwritten signature of this document, as far as the customer wishes to order online the products presented in the framework of the shop website.

The consumer has the option to save or print these general conditions, given that both the backup editing this document are the sole responsibility. The consumer, prior to his order, said that the acquisition of these products is unrelated to a resale activity of these same products. As a consumer, the customer has specific rights, which would be called into question in the event that the products orservices acquired under the infokarate.com website would actually have a relationship with a product resale activity.
The online shop set up by Alain Foltzer, under the infokarate.com website lists the following information:

- Disclaimer enabling precise identification of infokarate.com
- Presentation of the essential characteristics of the goods offered
- Indication, in Euros of the price of goods and, where appropriate, delivery charges
- Indication of the terms of payment, delivery or performance
- The existence of a right of withdrawal
- The period of validity of the offer or the price
- The conditions for terminating the contract when it is of unspecified duration or for a period exceeding one year
- All of this information is presented in French. The consumer states have full legal capacity to engage under these terms and conditions

 

Article 1:
These terms represent all obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these terms and conditions. No general or specific in documents sent or given by the consumer may be incorporated toherein, since these documents are inconsistent with these conditions.

Article 2:
These terms and conditions aim to define the rights and obligations of parties under the online sale of goods and services offered by infokarate.com the consumer.

Article 3: Contractual documents
This contract contains the following contractual documents, presented in descending order: these terms and conditions; purchase order. In case of contradiction between provisions contained in documents of different ranks, the provisions of the higher rank document shall prevail.

Article 4: Entry into force - length
These conditions come into force on the date of signing the purchase order. These general conditions are concluded for the duration necessary for the provision of goods and services, until the expiry of the guarantees owed by infokarate.com.

Article 5: Electronic Signature
The "double click" consumer under the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order Confirmation
The contractual information will be subject toa confirmation via e-mail no later than the time of delivery or failing that, to the address specified by the consumer in the purchase order.

Article 7: Proof of the transaction
The records stored in computer systems infokarate.com within reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.

Article 8: Product Information
8-a: infokarate.com presents on its website to sell products with the features necessary to allow compliance with Article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before taking final order of the essential characteristics of products they wish to buy.
8-b: The offers presented by infokarate.com are valid only within the limits of available stocks.

Article 9: Price
Prices include tax (all taxes included) in euros and are only valid at the date of mailing of the order by the consumer. They do not include delivery charges, charged extra, and indicated before the validationof the order. . Due to infokarate.com, no VAT is applicable or product, or on shipping or shipping (art. 293 B of CGI). Payment of the full price must be made when ordering. At no time, payments can not be considered as a deposit or installments.

Article 10: Payment
To set the order, the consumer has, at its option, all payment methods listed in the order form. The consumer guarantees infokarate.com it has the required permission to use the payment method chosen by him, while validating the order. infokarate.com reserves the right to suspend any order and any delivery in case of refusal to authorize payment by credit card from certified financial institution or in case of nonpayment. infokarate.com specifically reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is currently being administration.

Article 11: Availability of products
The order will be executed no later than within three days from the next day after the consumer placed his order. In case of unavailabilitythe ordered product, especially because of our suppliers, the consumer will be informed at the earliest and will have the opportunity to cancel the order. The consumer will then have the option of requesting either a refund of amounts paid within 30 days at the latest of their payment, or exchange the product.

Article 12: Methods of delivery
The products are delivered to the address specified by the customer on the order form. The consumer has to check the status of the packaging of the goods upon delivery and report damage to the carrier on the delivery, as well as infokarate.com (06 29 07 19 69), in a within one week. The consumer may, at his request, obtain sending an invoice to the billing address and not the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we work primarily with Colissimo for low volume products. When we do a shipment, you receive an email informing you.

THE POST OFFICE
To minimize transportation costs, all low and moderate congestion are shipped by a service of the post Colissimo. In addition to being economical, this service delivers in 48H / 72H throughout France and offers the possibility of recovering the goods ordered at your post officee near the delivery address in the absence of the original place of delivery at the presentation of the factor. Specifically, if you are absent the day of delivery, your postman will leave a calling card in your mailbox, allowing you to withdraw your parcel at your post office during business hours, within 15 days. Colissimo is a very reliable service. However, it may, as in any expedition, there may be a delay of delivery or the product gets lost. In case of delay in delivery compared to the estimated time that we have shown in the product pages, we ask you to report the delay in calling us by phone or by sending us an email. We will then contact the Post to start an investigation. A Post investigation may take up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will immediately re-routed to your home (most cases). If however the product is not found after the 21 days of investigation, the Post considers the package as lost. It is only then that we can send you a replacement at our expense. If the ordered products were not available at that time, we will refund the amount of products affected by the loss of the carrier. Or if thes products were still available, but had changed selling prices on the site, we would apply the new sale price or by paying by check for the difference, either by requesting a check on the price difference. We disclaim any responsibility for the longer delivery times because of carrier, especially in case of loss of products or strike.

Article 13: Delivery problems due to carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken product ...) must imperatively be indicated on the delivery form of "handwritten reserves", accompanied by the signature of the customer. The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery by mail with return receipt stating such claims. The consumer must send a copy of this letter by mail to:


Infokaraté
11 Allée ash

87220 Boisseuil
la France



Article 14: Delivery errors
14-a: The consumer must make to infokarate.com the same day delivery or later than the first business day after delivery, any claim of delivery error et / or non-conformity of goods in kind or in quality compared to entries on the order form. Any complaint formulated beyond this time will be rejected.
14-b: The formulation of this claim with infokarate.com can be made: - primarily by phone 06 29 July 19 69 Monday to Friday between 9am and 19h - mail:. Contact@Infokarate.com where through the menu "contact us" by specifying the reference of the order.
14-c: Any claim not made in the rules defined above and within the time limits could not be taken into account and release infokarate.com any consumer responsibility towards.
14-d: Upon receipt of the complaint, infokarate.com allot a number of exchange of the product (s) concerned (s) and communicate by e-mail or telephone to consumers. The exchange of a product can take place only after the allocation to the consumer of a number of exchange according to the approach outlined above.
14th: In case of error of delivery or exchange any product for exchange or refund will be returned to infokarate.com as a whole and in its original packaging, in Colissimo Recommended at the following address :


Infokaraté
11 Allée ash

87220 Boisseuil
la France


To be accepted, any return will be reported prior to the ServiceCustomer infokarate.com.
The shipping costs are the responsibility of infokarate.com, except where it would prove that the product does not match the original declaration made by the consumer in the right of return.

Article 15: Product Warranty
According to Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof may not deprive the consumer of the legal guarantee which obliges the seller to guarantee against all consequences of latent defects of the thing sold . The consumer is expressly informed that infokarate.com is not responsible for the consequences related to the implementation of video clips available on DVD media and downloadable sold infokarate.com. Implementation or situational with students, children, adolescents or adults in a private or public courses, collective or individual, exercises, games and educational situations available in educational videos sold by infokarate. com is the teacher's responsibility, teacher or facilitator in charge of the educational act. In no event infokarate.com or Alain Foltzer creative educational content offered for sale as a DVD or download, can not be held responsible for accidents or injuries due to the implementation status or implementation exercises, gamex and teaching situations suggested in the instructional videos sold by infokarate.com.


Article 16: Right of withdrawal
The consumer has a period of 14 working days to return, at its expense, the products do not suit him. This period starts from the date of delivery of the order of the consumer. If this deadline expires on a Saturday, Sunday or a holiday or holiday, it is extended to the next business day. All returns must be reported prior to infokarate.com: - primarily by phone at 06 29 07 19 69 Monday to Friday from 9h to 19h - by logging on to our website where, after accessing your account, you can fill a product return request from the form for this function. The product should be returned to Colissimo Recommended:

 

Infokaraté
11 Allée ash

87220 Boisseuil
la France

 

Products such as CDs, DVDs, should not have been unsealed so that the consumer can exercise the right of withdrawal.

Downloadable videos or products offered for download may not in any case be subject to a withdrawal nor recoverable.

Only products returned will be together, in their complete original packaging and in perfect condition for resale. Any product that has been damaged will not be refunded or exchanged.
This right of withdrawal is without penalty, except for return shipping costs. In the event of exercising the right of withdrawal, the consumer has the option of requesting either a refund of amounts paid, or exchange the product. In the case of an exchange, the return will be at the expense of consumers.
In case of exercising the right of withdrawal, infokarate.com will make every effort to refund the consumer within 15 days. However, given the technical nature of products sold, this period may be extended to 30 days, especially when the product needs a technical audit (see products to be tested beforehand).
The consumer will then be refunded by crediting his bank account (secure transaction) if paid by credit card or check in other cases.

Article 17: Rights of use
The right to use infokarate.com videos, as well as those distributed by it, the consumer is granted a non-exclusive, personal and not transferable in accordance with the Code of Intellectual Property. However, under Article L122-6-1 of this Code, the consumer has a right of reproduction exclusively for the establishment of a backup when it is necessary to preservethe use of the video. In any event, the author of the video, Alain Foltzer, retains ownership of his work, the consumer agrees to comply.

Article 18: Force majeure
Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Be considered fortuitous event or force majeure any compelling facts or circumstances, outside parties, unpredictable, unpreventable, independent of the will of the parties and which can not be prevented by them, despite all the efforts reasonably possible. The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware. Both parties will then, within a month, unless unable due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be continued. If the force majeure lasts more than three months, these terms may be terminated by the injured party. Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of courts and tribunals French: blocking means of transportation or supplies,earthquakes, fires, storms, floods, lightning; stop telecommunication networks or difficulties specific to telecommunication networks to the customers.

Article 19: No partial validation
If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or following a final decision of a competent court, other provisions shall remain in full force and scope.

Article 20: No waiver
The failure of either party not to claim a breach by the other party to any obligations contained in these Terms shall be construed in the future as a waiver of the obligation in question.

Article 21: Title
In case of difficulty in interpretation between any of the titles at the head of clauses, and any of the clauses, the titles will be declared nonexistent.

Article 22: Applicable law
These terms and conditions are subject to French law. This is so for the fund rules as to the rules of form. Any dispute relating to its application, its interpretation or execution, will be subject to the jurisdiction of the Courts of Rennes (France).

Article 23 Data Protection
The information requested from the consumer is required to process the order and will be communicated to partners of Infokarate.com occurring within the framework of the execution of this command. Consumers can write to Infokarate.com to oppose such disclosure or to exercise its rights of access, rectification against information concerning and contained in the files infokarate.com under conditions under the law of January 6, 1978.

 

 

Done at Boisseuil, France, January 8, 2016

 

 


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