Frequently asked questions




How does the upload videos?

When paying your videos to download is confirmed (in the case of immediate payment by credit card and PayPal account), an email containing your download links automatically sent to you.

Be sure to provide a valid email when creating your account, while checking the mail from Infokaraté are directed to the issue of "undesirable" for your email.

Anyway, See directly your account (pink frame in the right column).

Your download links are also present in the "My téléchagements" in the "My Account" menu.

If download default, links are clickable 2 times during a period of 30 days.

Recommendations for download:Never run multiple download simultaneously, it does not go faster and surchagera the server that hosts videos (Even if it is high availability).

To download your videos,prefer the morning before 14h or evening, after 22 hours. These two periods are known to be faster due to less busy on the internet Europe network.

In general, check that all the conditions for a good download are met on your side: No storm in progress or on the horizon, no power outage or your Internet connection, sufficient flow to download files from 200 MB to 500 MB





Did I order the downloadable version videos offered on "Infokaraté" from any country?


The "Infokaraté" store is configured to 255 countries.

In addition, we use the PAYPAL payment system world-renowned and globally developed. It is thereforecan order any DVDs or downloadable videos offered on "Infokaraté" from any country.





Why should I create an account?

Because creating a customer account, you can get an invoice (to print) for example to be reimbursed by your club. The club name will be informed that when creating your account.

Moreover, it is useful to be connected to your account to access your download links for example.

The video content is protected by internationnal laws of intellectual property. As a customer, you and you alone, are authorized to play videos you order (Downloadable Version and DVD). It is therefore necessary for it to identify you.

In against part, "Infokaraté" is committed to protecting your personal data (email, address, phone number or any other information you provided when you created your account) and never disclose them or assign them.

Note :Upon payment online by credit card, transactions take place directly on the secure servers of our bank partner PAYPAL. At no time we are not aware of your banking data. It is impossible to know the (Read the privacy clauses of the bank PAYPAL).





What payment methods do you use?

For immediate access to download your videos, use the online payment system by credit card from our partner PAYPAL. "Infokaraté" is certified PAYPAL, this means that the Infokaraté shop is certified e-commerce trust by PAYPAL.

The transactions have no place on the Infokaraté shop. Upon payment by credit card (Visa, mastescard, American Express and others ...) you are redirected to the secure servers of online banking PAYPAL. These servers provide transaction security (military-grade encryption). Once paymentrealized, you are redirected back to the shop "Infokaraté" where you can immediately begin downloading the video or videos that you ordered.

It is also possible to use the method of payment by national and international bank transfer. To do this, select this payment method during checkout. All information about our bank details will be available on the page following the confirmation of this payment mode.

Access to upload your videos will take on receipt and confirmation of the transfer (time estimated between 24 hours and 72 hours depending on your country). An email will be sent automatiuement to notify you that the transaction is made.

It is also possible to select the method of payment by check BUT only from metropolitan France and overseas departments. Access to upload your videos will be activated upon receipt of payment. An email will be sent automatiuement to alert you.





Where to buy the equipment used in the videos?

"Infokarate.com" is a network site infokaraté (www.infokarate.com and infokarate.fr). The shop on which can be ordered all the equipment used in our video is available here:Infokarate.fr

In this case, you will create a new customer account at "Infokarate.fr".




How to contact us?

We will always respond as quickly as possible to your questions in your language by email:contact@infokarate.com

On our Facebook page:Click here

For France and French overseas departments: 0629071969

Langues > English Français Español Italia Português


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